Kenya is a safe and secure destination; however, it is always advisable to take a few precautions.
From the pre-travel stage to your safe return home, Wilderness24 delivers around-the-clock support, ensuring access to medical assistance whenever needed. Operating as an integrated response system, Wilderness24 enables fast, informed decision-making across all sectors to mitigate risks and safeguard your holiday experience.
Our guests benefit from direct access to Park.Doctor, a team of dedicated medical professionals who provide prompt, tele-medical advice and coordination at no additional cost. As an integral part of the Wilderness24 system, Park.Doctor specialises in medical risk assessment, care coordination, and evacuation management. They work closely with local medical providers and operate seamlessly within our incident management framework to support guests in any medical situation, from minor concerns to emergencies.
Our commitment extends beyond the guest’s stay in camp. Wilderness24 remains available until you have safely returned home, ensuring a seamless continuation of care. Should you or your travel party have specific medical needs or concerns, we offer tailored guidance and pre-travel risk assessments to ensure your party are fully prepared and comfortable for their journey.
Wilderness24 can be accessed at any time through your Camp Manager, Travel Designer, or Guest Experience Liaison.
It is your responsibility to ensure that you have received all vaccinations required for the countries you will be visiting. Some destinations, for example, require proof of Yellow Fever vaccination for entry. In such cases, Port Health Authorities may deny entry to travellers who are unable to produce valid vaccination certificates. Kenya currently requires proof of Yellow Fever vaccination certification. Medical exemptions from getting the vaccination is possible but requires a letter from a registered medical practitioner with the relevant details as to the medical reason for exemption.
If you are unsure of the requirements for your destination, we strongly recommend consulting a general practitioner or travel clinic in your country of residence well in advance of travel.
We will always do our best to accommodate any traveller, including those with chronic medical conditions, special medical needs or disabilities. We want to ensure that their experience with us is memorable and unique, with the peace of mind of having all aspects of their needs a ended to, both prior to coming out to Africa and whilst on holiday.
In the event you require support or guidance around a specific medical need, please inform your Travel Designer, Guest Experience Liaison or Travel Agent to these needs. Feel free to request a consultation with one of our Park.Doctor medical team, who remain at hand to answer any medical risk concerns related to your individual needs when travelling with us. Advanced information in this respect will allow us to ensure the appropriate arrangements are made on the ground well ahead of your arrival so that you are assured of your comfort whilst traveling with us.
Special Medical Concern refers to:
For questions related to malaria, altitude sickness, infectious diseases, or other common travel-related health concerns, we also recommend seeking advice from a qualified travel health specialist.
Alternatively, you are welcome to discuss any health concerns with your Travel Designer, who can coordinate a response from our dedicated medical team, Park.Doctor.
